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Integrated Marketing Association

Conversion Optimization

By Daniel Newman

Brands That Take a Stand: Lessons in Attracting New Customers

Branding and activism: two sides of the same coin? Just as today’s digital revolution has brought companies closer to their customers, it’s also bringing the “real world” into every company’s marketing sphere. In a global marketplace, many businesses are finding it difficult to avoid world issues like discrimination and human rights abuses. And now more […]

By Fred Beer

Four Sins of Customer Experience

Customer experience is the key to sustainable differentiation of a product or service. Specific features, pricing, quality, and speed to market can and will be copied by your competition. However, the customer experience is far more difficult to replicate. Take the experience that Starbucks patrons have come to expect, or that of advocates for Apple. […]

By Shawn Elledge

Conversion Optimization

Conversion optimization, also called conversion rate optimization (CRO), describes a web marketing technique aimed at increasing the number of website visitors who convert into customers or satisfy other specific success metrics, also known as key performance indicators (KPIs). Besides making a purchase, other desired conversion metrics can include actions such as subscribing to receive further […]

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